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Frequently asked questions
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Are they safe? detergents?
The company strictly approaches the selection of a supplier of cleaning products, the main criteria are:
- availability of accreditation/right to represent the manufacturer;
availability of European/American certification;
high environmental standards of products;
availability of instructions and maps of technical and environmental safety of products;
information support, assistance in developing individual sanitary and hygienic plans for cleaning premises, staff training
How is dry cleaning done?

  ;We use certified chemistry, working in the Zinner circle. Before starting the main cleaning, we apply a pre-treatment and remove visible stains, then the dry cleaning process itself, and then a rinse aid for neutralization and care. Next comes forced drying.

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How is window cleaning done?
For washing windows, a fur coat, a squeegee, a scraper, sponges, smooth and pile microfiber, a steam generator to remove dirt from hard-to-reach places, and a slightly alkaline detergent that has antistatic properties are used. The work is carried out in 3 stages:
- we wash the plastic elements (profile, canopies, window sills)
- remove dirt from hard-to-reach places (sealing rubber bands, joints of the window frame profile)
- then wash the glass, removing salt deposits if necessary
How is the apartment cleaned?
3-4 professional cleaning operators come to the site. The manager inspects the premises and agrees with the customer on the scope of work. Cleaning is in progress. The manager calls you 30 minutes before the end of cleaning. Next - acceptance of work, We make the calculation.
What determines the prices?
The cost of our product, like any other, depends on the constituent elements:
1. Expertise of the staff, as a result of continuous training and periodic increases in classification for more than 10 years
2. Precisely selected premium cleaning cosmetics that will not only effectively remove dirt in a short time, but also belong to the category of Green Chemistry, which means it is safe for you and me, our children and pets.
3. Highly specialized equipment and inventory of Swiss and Italian production.
If employees damage furniture, flooring, etc.?
We have insured your property.
How long have you been working in this field?
What payment methods are there?
We follow 21st century technologies and accept any payment method.
Payment terms and order preparation
At DOMIS.PRO, we offer different payment terms depending on the product type, its availability and the characteristics of each order.
Different payment arrangements may apply to products in stock, made-to-order items and custom-manufactured products.
Any required deposit, payment deadlines and preparation or manufacturing conditions will be communicated to the customer before the order is confirmed and stated in the quotation or relevant contractual documentation.
Payment methods
Available payment methods may include:
- Bizum.
- Apple Pay.
- Visa and Mastercard bank cards.
- SEPA bank transfer.
- International SWIFT bank transfer.
The availability of each payment method will be indicated during checkout or in the relevant quotation.
Bank transfer details
Beneficiary: Domis Iberica Pro S.L.
NIF: B16460271
VAT identification number: ESB16460271
The bank details required to make a transfer will be provided on the invoice, quotation or order confirmation.
We recommend including the order number or quotation reference in the payment description.
VAT and invoicing
Prices and taxes are applied in accordance with current tax legislation.
Certain intra-Community supplies and exports outside the European Union may be exempt from Spanish VAT when legal requirements are met and supporting documentation is available.
Delivery outside Spain does not automatically qualify for VAT exemption. The applicable tax treatment will be determined before the order is confirmed.
Delivery and transport
Products may be delivered using DOMIS.PRO's own transport or through specialised transport companies and logistics operators.
Shipping costs, delivery times and transport conditions depend on the destination, product availability, dimensions, weight and characteristics.
This information will be communicated to the customer before order confirmation or included in the relevant quotation.
Bulky products and special deliveries
Some products, such as large-format SPC and WPC decorative panels, profiles, windows, doors and pergolas, may require specialised transport or specific unloading arrangements.
Where additional services are required, such as lifting equipment, special unloading or access by specific vehicles, the conditions and costs will be communicated to the customer in advance.
Order collection
Collection of products from our premises may be arranged when this option is available and has been confirmed in advance by DOMIS.PRO.
The collection location, date and time will be agreed before handover.
Payment and delivery enquiries
If you need information about payment terms, availability, transport or product delivery, please contact our team.
Domis Iberica Pro S.L.
NIF: B16460271
Address: Av. de la Pau 45, puerta 24B, 46730 Gandia, Valencia, Spain.
Email: info@domis.pro