Public contract Offer
1. Concepts and terms
Administration - administration of the online store https://domis.pro.
Promotion - a period limited by the number of days/hours, during which the Seller offers for sale a certain list of Goods on the conditions determined by the Seller.
Order - a duly executed request of the Buyer to purchase and deliver to the address specified by the Buyer the Goods selected on the Website.
Operator - an employee of the Seller who provides consulting services to Visitors/Users/Buyers of the Website.
Loyalty Program - Domis family loyalty program of Domis Iberica Prp Sl B16460271.
Website visitor - a person who has visited the online store https://domis.pro without the purpose of purchasing products.
User - a natural person, a visitor of the Site, who accepts the terms of use of the site and wishes to place Orders on the site.
Buyer - a natural person or a legal entity, a visitor of the online store https://domis.pro, accepting the terms of the user agreement and wishing to make a purchase in the online store https://domis.pro for the purpose of purchasing goods for personal needs or commercial needs
Seller - a legal entity or an individual entrepreneur, which places on the Site information about the goods/services it sells. Seller may be as the Administration of the site and any other person to whom the Administration has granted permission to post information about the goods / services of such person. The name of the Seller shall be indicated in the documents for transferring the Goods to the Payee (acceptance certificate or other documents confirming the fact of transferring the Goods to the Payee).
Payer means a person paying for the orders.
Recipient - a person specified by the Payer as a person authorized to receive the Goods according to the Order. Unless otherwise specified in the Order form, the Payer is the Payee.
Offer - information posted on the Website about a specific Goods that can be purchased by the consumer. The Offer includes: information about the Product itself, information about its price, payment and delivery methods, as well as other conditions of purchase of the Product by the consumer. The terms and conditions of the Offer are determined by the Seller. The Offer is not an offer, but only information about possible conditions of purchase of Goods.
Online store https://domis.pro, Online store is an Internet site located in the Internet at https://domis.pro, where Goods and services offered by the Seller for purchase, as well as terms of payment, delivery and return of Goods by the Buyer are presented.
Website - online store https://domis.pro and all web pages of the domain https://domis.pro.
Seller's warehouse - Seller's warehouse located at av De la Pau 45 puerta 24b, 46730 Gandia Valencia.
Agreement - this user agreement, which is a contract of offer, which comes into force from the moment of placing an order on the site.
Goods - goods, products, services, works, property rights, other tangible and intangible objects, information about which is posted on the Site.
2. General Provisions
2.1 The subject of the Agreement is to enable the User to purchase for personal, family, household and other needs, not related to business activities, the Goods presented in the catalog of the online store.
2.2 The Seller sells the Goods through the online store at https://domis.pro.
2.3 Visiting the site for informational purposes does not oblige the Website Visitor to register on the site, place an Order and purchase the Goods in the Online Shop.
2.4 To place an Order and purchase Goods, the Website Visitor is obliged to register on the Website of the online store according to the registration requirements or fill in the mandatory fields for placing an Order without registration.
2.5 By registering on the Website or placing an Order without registration, the User agrees that all terms and conditions of this Agreement are clear to him and he accepts it fully and unconditionally.
2.6 By ordering Goods through the online store, the Buyer agrees to the terms and conditions of sale of Goods set out in this Agreement. In case of disagreement the User has no opportunity to place an Order and purchase the Goods in the online store https://domis.pro.
2.7 The terms of sale of goods, as well as information about the Goods, specified in this Agreement and presented on the Website, are publicly addressed to an indefinite number of persons regardless of status (natural person, legal entity, natural person-entrepreneur), wishing to purchase goods in the Online Store.
2.8 The Terms of sale of goods can be changed unilaterally by the Seller without notifying the User/Buyer. The new edition of the Terms and Conditions comes into force from the moment of its publication on the Website, unless otherwise provided.
2.8.1 By providing the Seller with his/her data (by filling in the mandatory fields when registering (cell phone number, e-mail, first and last name, city, date of birth, gender) or mandatory fields when ordering Goods without registration (cell phone number, e-mail, first and last name, city, delivery address (number of the carrier's branch or in case of courier delivery - city, street, house and apartment numbers) the Visitor/User/Buyer of the Website gives consent to the use of the specified data by the Seller, as well as by third parties engaged by him/her for the purposes of fulfillment of obligations. By placing an Order, the User/Buyer agrees that the Seller may entrust the fulfillment of the Agreement to a third party, while remaining responsible for its fulfillment.
2.9 All rights and obligations under this Agreement arise between the Seller and the Buyer from the moment of conclusion of the contract of sale of the Goods. The moment of conclusion of the contract of sale of Goods is the moment of receipt by the Buyer of the electronic confirmation of acceptance of the Order for execution and/or from the moment of receipt by the Online Store Operator in the telephone mode of the Buyer's confirmation of the completed Order.
2.10. The Seller's obligations under the terms of this agreement shall be deemed to be fulfilled from the moment the Goods are handed over to the carrier, and the Buyer's obligations shall be deemed to be fulfilled from the moment the Buyer pays for the Goods and receives them from the carrier/Yubuti's office
2.11. The User is provided with informational support on matters relating to the use of the Site, placing an Order, purchase, payment, receipt and return of goods, as well as other matters relating to the Goods presented on the Site.
3. Registration on the Site
3.1 Registration on the Site is carried out in the section (tab/link) "Registration".
3.2 Registration on the Website is not mandatory for placing an Order.
3.3 When registering on the Site, the User/Buyer undertakes to provide true and accurate information about himself/herself and his/her contact details in order for the Seller to fulfill his/her obligations to the User/Buyer and deliver the paid Goods to him/her.
3.4 The Seller is not responsible for the accuracy and correctness of the information provided by the User/Buyer during registration.
3.5 The User undertakes not to disclose to third parties the login and password specified by the User during registration.
3.6 The User is fully responsible for the safety and security of the login and password specified by the User when registering on the Website.
3.7 The Buyer is solely responsible for all actions performed on his behalf, i.e. using his login and password.
4. Order placement
4.1 The Seller ensures the availability of the Goods presented on the Site in its warehouse. The photos accompanying the Goods are simple illustrations of the Goods and may differ from the actual appearance of the Goods. The descriptions/characteristics accompanying the Goods do not claim to be exhaustive and may contain typographical errors. To clarify the information on the Goods, the Buyer at his/her discretion may contact the Customer Service Center.
4.2 The Visitor/Buyer may place an order on his/her own by clicking on the "buy" and "checkout" buttons.
4.3 After the Order is placed, the Buyer is notified of the acceptance of the Order for processing to the contacts specified by the Buyer when placing the Order. As the Order is processed, the Buyer receives an e-mail message about the status of the Order (In Processing/Sent/Delivered).
4.4 In case of unavailability of the Goods ordered by the Buyer at the Seller's warehouse, the Seller has the right to:
1. exclude the said Goods from the Order. In this case, the Seller shall send the Buyer an e-mail to the address specified by the Buyer during registration with the corrected Order and a proposal to confirm it, or an employee of the Customer Service Center shall contact the Buyer by phone and clarify the relevance of the corrected Order;
cancel the Buyer's Order by notifying the Buyer by sending an e-mail to the address specified by the Buyer during registration (or by calling the Customer Service Center operator).3. Agree on the delivery date of the goods, if the date of receipt of the goods is already known.
4.5 By joining this Agreement and placing an order, the User/Buyer confirms that he/she is familiarized with the sections of the Website: Delivery, Payment, Return, Warranty; agrees with them and understands them fully.
4.6 The visitor (Buyer) agrees that the price, assortment and quantity of the goods placed in the "cart" will be current only at the time of formation of the "cart" and may change if the purchase has not been finalized by clicking the "checkout" button.
4.7 After placing an Order on the Website and its confirmation, the Buyer is provided with information about the expected date of delivery by sending an e-mail to the address specified by the Buyer during registration / checkout, or by phone.
5. Payment
5.1 The price of the goods shall be specified in UAH.
5.2 The sum of the order consists of the cost of the ordered goods.
5.2.1 The Buyer pays the cost of delivery as a separate additional service provided by the Seller. The cost of such service is fixed and is included in the order amount.
5.2.2 The delivery service is deemed to be provided at the moment of receipt of the Goods by the Buyer.
5.2.3 The Buyer understands and agrees that: delivery is a separate service, which is not an integral part of the Goods purchased by the Buyer, and its performance ends at the moment when the Recipient receives the Goods and makes payment for them. Claims for the quality of the purchased Goods arising after receipt and payment for the Goods shall be dealt with in accordance with the provisions of the Law on Consumer and User Protection, Royal Legislative Decree 1/2007 of November 16, Law 7/1998 on General Conditions of Contract, Law 7/1996, Retail Management, Royal Decree-Law 14/1999 Regulation of Electronic Signature and as many legal provisions apply.
5.3 The price of the Goods is indicated on the Website. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller shall inform the Buyer to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, the Order is considered canceled.
5.3.1 The price of the Goods on the Website may differ from the price in retail stores.
5.4 The cost of delivery service is indicated on the site when placing an Order. The Seller sets the cost of delivery of the Order to the Buyer individually, based on the region of delivery, the cost of the ordered goods, their dimensions and other parameters that may affect the cost of delivery, as well as based on the statistics of actions taken by the Buyer in relations with the Seller (previous orders, the percentage of their cancellations, refusals and returns, etc.).
5.5 The price of the Goods on the Website may be unilaterally changed by the Seller. In this case, the price of the Goods ordered by the Buyer is not subject to change.
5.6 Payment for the Order shall be made by the Buyer:
1. in cash/cashless cash upon receipt of the Order in the amount corresponding to the amount of the Order specified on the Website;
2. non-cash funds using bank cards when placing the Order in the amount corresponding to the amount of the Order specified on the Website.
5.7 In case of prepayment by the Buyer and subsequent increase in the cost of the order due to its adjustment, the Buyer shall make additional payment of the resulting difference. In case of reduction of the order value, the resulting difference shall be returned to the Buyer in accordance with Section 8 of this Agreement.
5.8 The Seller has the right to provide discounts on the Goods, hold promotions. Types of discounts, promotions, procedure and conditions for participation in promotions are determined by the Sellers independently and indicated on the Website and may be unilaterally changed by the Seller.
5.9 The Buyer, who is a member of the Loyalty Program, has the right to dispose of the bonuses accrued under the terms of the Loyalty Program at his own discretion in accordance with the terms of the Loyalty Program.
6. Delivery
6.1 Delivery of the order is carried out all over the world. More details about the terms and conditions can be found on the Delivery page
6.2 The delivery time of the Order is determined according to the delivery time of the carrier chosen by the Buyer, and the approximate delivery time is communicated to the Buyer by e-mail to the e-mail address after the Buyer has agreed and confirmed the Order.
6.3 When placing an Order, the Buyer has the opportunity to choose the type of pickup at a delivery service branch (with the choice of such branch from among the specified ones)
6.4 At the Buyer's request (formalized by ticking the box "Self-collection" when placing the Order), the Order may be received by the Buyer on its own in one of the stores of the partner network https://domis.pro ( with the choice of such store from among those indicated on the Site).
6.5 The Seller makes every effort to meet the delivery deadlines communicated to the Buyer additionally by e-mail. Delays in delivery are possible due to unforeseen (force majeure) circumstances beyond the Seller's control.
6.6 The Order shall be deemed fulfilled by the Seller at the moment of its actual transfer to the Buyer by the Seller's store employee with the execution of the relevant documents (express delivery note, check printout) as well as when the Order is transferred to the Carrier
6.7 In order to avoid fraud and to fulfill the Seller's obligations, when delivering the Order, the person delivering the Order has the right to request an identity document of the Recipient and to indicate the type and number of the document provided by the Recipient on the receipt for the Order.
6.8 Title to the Goods and related risks shall be transferred from the Seller to the Buyer at the moment the goods are handed over to the Buyer by the carrier or at the moment the goods are handed over at the Seller's store.
6.9 The transfer of title to the Goods shall be confirmed by a document issued by the Seller (delivery note, fiscal cashier's check, receipt, etc.).
6.10. Upon acceptance of the Order from the courier/carrier's office, the Recipient shall inspect the delivered Goods and check their compliance with the declared quality, assortment and completeness of the Goods, as well as check the shelf life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient shall sign in the delivery note or any similar document that confirms the fact of delivery and receipt of the Goods by the Buyer. The signature in the delivery documents indicates that the Recipient has no claims to the Goods and the Seller has fully and duly fulfilled its obligation to deliver the Goods.
7. Return of Goods
7.1 The Buyer shall have the right to reject the Goods received and terminate the Purchase Agreement within 14 calendar days from the day of receipt of the Goods, excluding the day of purchase, except for the Goods that are not subject to exchange and/or return in accordance with clause 7.2 of this Agreement.
7.2 The Goods are non-refundable in such cases:
- the Goods are not returnable according to the provisions of the Law on Consumer and User Protection, Royal Legislative Decree 1/2007 of November 16, Law 7/1998 on General Conditions of Contract, Law 7/1996, Retail Management, Royal Decree-Law 14/1999 Regulation of Electronic Signature and so many legal provisions apply.
- the integrity of the individual packaging has been violated;
- there are signs of use on the goods;
- 14 days have elapsed since the purchase of the goods;
- the integrity of labels has been violated
- the consumer qualities of the goods have not been preserved;
- the trade dress of the goods has not been preserved;
- the warranty period of the goods has expired.
7.3 When forming the Buyer's order for shipment, the Seller shall enclose a return request form in the shipment. In this case, the application form shall specify the goods that can be returned as goods of proper quality, or in the absence of such information in the application form, the Buyer shall independently specify the name of the goods to be returned. Goods that are not returnable according to the provisions of the Law on Consumer and User Protection, Royal Legislative Decree 1/2007 of November 16, Law 7/1998 on General Conditions of Contract, Law 7/1996, Retail Management
7.4 The Buyer is obliged to fill in all fields of the return application (return form). Any additional entries (specifying additionally the goods to be returned that are not specified by the Seller in the return application; and in case the Buyer has entered the name of the goods himself - entering the goods that are not subject to return) in the application form are prohibited, and in case of their presence the return shall not be accepted.
7.5 When returning the Goods supplied in individual packaging (manufacturer's packaging), the Buyer is obliged to pack such Goods additionally, preserving the appearance of the Goods in individual packaging. The Seller shall have the right to refuse to accept the returned Goods if they were packed improperly, as a result of which they (the individual packaging) have traces and/or damage (including those arising during transportation (scratches, wrinkles, marking, additional fixing with tape of the cargo and/or accompanying documents, etc.) - as Goods whose trade dress has not been preserved by the Buyer.
If a technical passport, warranty card or other document was provided to the Buyer together with the Goods, the Seller shall consider the Buyer's claims only if the said documents are provided.7.7 If the Buyer returns the Goods in improper completeness (mandatory documents are not attached), the Seller shall not accept the return and shall return it to the Buyer. In this case, the Buyer may resend the goods to the Seller for return if the correct completeness of the return is formed.
7.8 The returned goods with a completed application for return of goods, fiscal receipt (delivery note) must be sent by the Buyer or by post to the following address:
Domis Iberica Pro Sl
B16460271
av De la Pau 45 puerta 24b
46730 Gandia Valencia
Yevhenii Shapoval
+34643854139
7.9. Return of Goods of proper quality:
7.9.1 The return of Goods of proper quality is possible if the goods have not been used, their trade dress, consumer properties, seals, labels are preserved, as well as the settlement document issued to the Buyer together with the sold goods is preserved.
7.9.2 If the Buyer rejects the Goods and the conditions of clause 7.5.1 are met, the Seller shall refund the cost of the returned Goods within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the Buyer's completed application for return. The refund of the cost of the Goods shall be made exclusively to the person specified in the Order for the Goods, provided that such person submits a copy of his/her national passport, identification code and a receipt of payment for the Goods for which the funds are refunded. If the Buyer provides incorrect data in the Order or fails to provide all the documents listed above for the refund, the Seller reserves the right to refuse the refund to such Buyer.
7.9.3 If at the time of the Buyer's request a similar product is not available from the Seller, the Buyer shall have the right to refuse to fulfill this Agreement and demand a refund of the amount of money paid for the specified Goods. The Seller is obliged to return the sum of money paid for the returned Goods within 30 days from the date of returning the Goods.
7.10. Return of the Goods of improper quality:
7.10.1 The Goods of improper quality means the Goods that are defective and cannot provide fulfillment of their functional qualities. The received Goods must correspond to the description on the Website. The difference of design or decoration elements, color scheme from those stated in the description on the Website is not a sign of improper quality of the Goods and/or impossibility to use them for their intended purpose.
7.10.2 The appearance and completeness of the Goods, as well as the completeness of the entire Order, shall be checked by the Recipient at the time of delivery of the Goods.
7.10.3 After receipt of the Order, claims regarding external defects of the Goods, their quantity, completeness and merchantability shall not be accepted and shall not be grounds for returning the Goods.
7.10.4 Claims for the return of the sum of money paid for the goods shall be satisfied within 30 days from the date of the relevant claim (These general terms and conditions have been prepared in accordance with the provisions of the Law on Consumer and User Protection, Royal Legislative Decree 1/2007 of November 16, Law 7/1998 on General Conditions of Contract, Law 7/1996, Retail Management, Royal Decree-Law 14/1999 Regulation of Electronic Signature and so many legal provisions apply. ).
7.11. The dispatch of the goods in case of return is at the Buyer's expense.
7.12. The Buyer is informed that in case of non-compliance with the requirements regarding the return of goods and, as a result, the Seller does not accept the goods for return, the Seller is not responsible for the safety and return of the goods by the carrier to the Buyer.
In this case, the Seller guarantees that the refusal to accept the goods will notify the Buyer within 2 (two) working days to the details specified by the Buyer when registering on the site or placing an order without registration.
7.13. The refund is made by returning the cost of the paid Goods by postal order or by transfer to a bank card (the card must be issued in Ukraine; the currency of the card is hryvnia). The method shall be specified in the corresponding field of the application for return of the Goods.
8. Warranty obligations
8.1 The warranty period for the Goods is set by the manufacturer and is indicated on the label or on the label.
8.2 The Seller is not responsible for the defects of the Goods if they occurred after their transfer to the Buyer due to the Buyer's violation of the rules of use or storage of the goods, actions of third parties or force majeure.
9. Liability
9.1 The Seller shall not be liable for any damage caused to the Buyer. Online Store.
9.2 The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
9.3 The Seller is not responsible for the statements and opinions of the Visitors/Buyers of the Website, left as comments or reviews.
9.4 The Seller shall not be liable for any damages, losses or expenses (actual or possible) arising in connection with this Site, its use or inability to use it. 9.5 The Seller shall not be liable for any damages, losses or expenses (actual or possible) arising in connection with this Site, its use or inability to use it.
9.5 The Seller shall not be liable for the loss of the User's / Buyer's ability to access his account on the Site (loss of login, password, other information).
9.6 For the purposes of the above, the Buyer reserves the right to delete the information posted on the Site and take technical and legal measures to terminate access to the Online Store of Users/Buyers who cause problems in the use of the Online Store by other Visitors/Buyers, or Visitors/Buyers who violate the requirements of the Agreement.
9.7 The Seller is not responsible for:
- delays or failures in the transaction process due to force majeure, as well as any case of malfunction in telecommunication, computer, electrical and other related systems;
- actions of transfer systems, banks, payment systems and for delays related to their work;
- proper functioning of the Website in case the Visitor/Buyer does not have the necessary technical means for its use, and also does not bear any obligations to provide users with such means.
9.8 The Seller is not responsible for the safety of the goods returned by the Buyer and not delivered to the Seller by the carrier.
9.9 Seller shall not be liable for goods not accepted by Seller for return from the carrier due to Buyer's failure to comply with the terms of this Agreement.
10. Confidentiality and protection of information
10.1 The personal data of the User/Buyer are processed in accordance with the provisions of the Law on Consumer and User Protection, Royal Legislative Decree 1/2007 of November 16, Law 7/1998 on General Conditions of Contract, Law 7/1996, Retail Management, Royal Decree-Law 14/1999 Regulation of Electronic Signature and as many legal provisions apply.
10.2 The personal data of the Buyers are stored in the Seller's database at https://domis.pro. The personal data is collected solely for the purpose of complying with the requirements applicable in the field of regulation of tax, accounting and advertising relations.
10.3 By providing their personal data when registering on the Website, the User agrees to their processing by the Seller, including for the purposes of promotion of goods and services by the Seller.
10.4 The Seller uses personal data of the User/Buyer:
- for registration of the User on the Website;
- to fulfill its obligations to the User/Buyer;
- to evaluate and analyze the work of the Site and marketing companies;
- to determine the winner of promotions conducted by the Seller.
- For advertising campaigns on partner sites;
10.5 The Seller has the right to send informational, including advertising messages, to the User's/Buyer's e-mail and cell phone with the User's/Buyer's consent. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal. Service messages informing the User/Buyer about the order and its processing stages are sent automatically and cannot be rejected by the User/Buyer.
10.6 The Seller receives information about the ip-address of the Website visitor. This information is not used to establish the visitor's identity.
10.7 The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly available form.
10.8 The Seller has the right to record telephone conversations with the User/Buyer. In this case, the Seller undertakes: to prevent attempts of unauthorized access to the information obtained during telephone conversations, and / or transfer it to third parties not directly related to the execution of Orders, in accordance with the Law of Ukraine dated 02.10.1992 № 2657-XII "On Information".
11. Term of validity of the Public offer
11.1 This Public offer comes into effect from the moment of its acceptance by the Site Visitor / Buyer and is valid until the moment of withdrawal of the acceptance of the Public offer.
12. Additional terms and conditions
12.1.its rights and obligations arising from its relations with the Buyer to third parties.
12.2 The online store and provided services may be temporarily partially or completely unavailable due to preventive or other works or for any other reasons of technical nature. The Seller's technical service has the right to periodically carry out necessary preventive or other works with or without prior notice to the Buyers.
12.3 The provisions of Spanish law shall apply to the relationship between the User/Buyer and the Seller.
12.4 In case of any questions or complaints from the User/Buyer, he/she should contact the Seller by phone or other available means. All disputes arising, the parties will try to resolve through negotiations, in case of failure to reach an agreement, the dispute will be submitted to the court in accordance with the applicable laws of Spain
12.5 The invalidation by a court of law of any provision of this Agreement shall not invalidate the remaining provisions.
The general structure, as well as the software, texts, animated and still images, phonograms, scientific and technical information, drawings, graphics and any other elements that form part of this website https://domis.pro are the exclusive use of https://domis.pro. and any use without authorization is prohibited.
LINKS TO PARTNER AND THIRD PARTY WEB RESOURCES
To ensure the convenience of using the web resource (acceptance of bank payments, postal or courier delivery services, advertising services) https://domis.pro has the right to place on its pages links to the sites of Partners, which are owned or maintained by third parties. When you go to such sites and use them, you must familiarize yourself with and agree to the rules of use of these web resources before using them. By using the web resource https://domis.pro, you acknowledge and agree that https://domis.pro does not control the content of such sites and does not bear any responsibility for the content of publications posted on these web resources.