Privacy and Personal Data Protection Policy
At DOMIS.PRO, we respect the privacy of our customers, users, and visitors. This policy explains how we process personal data provided through our website, information requests, purchases, and services related to our business.
The processing of personal data is governed by Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), and other applicable provisions.
1. Data Controller
Company Name: Domis Iberica Pro S.L.
Tax ID: B16460271
Address: Av. de la Pau 45, Door 24B, 46730 Gandia, Valencia, Spain.
Email: info@domis.pro
Website: https://domis.pro/
Domis Iberica Pro S.L. is the entity responsible for the processing of personal data carried out directly through DOMIS.PRO, without prejudice to the responsibilities that may fall to other entities when they are involved in specific services.
2. Personal Data We May Collect
Depending on the services used, we may process the following categories of data:
- Identifying data: first name, last name, and, when necessary, tax information.
- Contact information: email address, phone number, and mailing address.
- Order data: products purchased, quantities, billing information, delivery details, and order status.
- Project-related data: information about properties, locations, floor plans, photographs, measurements, and requirements provided when requesting quotes or services.
- Communication data: inquiries, requests, messages, and documentation exchanged with our team.
- Technical data: information necessary for the operation, maintenance, and security of the website, such as technical logs and connection data.
- Data regarding commercial preferences: when the user provides such data or authorizes its processing for specific purposes.
We collect data that is adequate, relevant, and limited to what is necessary for each purpose.
3. Purposes and Legal Bases for Processing
Handling Inquiries and Quotes
We use the data provided to respond to requests for information, prepare quotes, and evaluate projects involving supply, construction, renovations, or technical installations.
Legal basis: implementation of precontractual measures requested by the data subject and, where applicable, legitimate interest in responding to professional communications.
Management of Purchases, Orders, and Contracts
We process the data necessary to manage orders, invoicing, payments, deliveries, installations, after-sales service, and other contractual obligations.
Legal basis: performance of a contract or implementation of precontractual measures.
Legal and Administrative Obligations
We may process and retain certain data to comply with tax, accounting, commercial, and other applicable legal requirements.
Legal basis: compliance with legal obligations.
Customer Service and Incident Management
We use the necessary information to respond to requests, manage issues, complaints, and inquiries related to the products or services purchased.
Legal basis: performance of a contract or legitimate interest, as applicable.
Marketing Communications
Where applicable, we may send information about products, services, news, and offers from DOMIS.PRO or DOMIS DECOR, in compliance with legal consent requirements and the exceptions permitted for existing business relationships.
Legal basis: consent of the data subject or, exclusively when legally permissible, the permitted basis for commercial communications related to a prior contract.
The recipient may opt out of receiving these communications or withdraw their consent using the mechanisms provided.
Website Security
We may process technical data necessary to prevent unauthorized access, detect incidents, and ensure the secure operation of our systems.
Legal basis: legitimate interest in protecting our services and systems, where applicable.
4. Mandatory Nature of Data
The forms will indicate the data required to address each request or process a contract. If the user does not provide the essential information, we may not be able to process the order, prepare the quote, or provide the requested service.
Data not necessary for the provision of the service will be requested, where applicable, on an optional basis.
5. Recipients and Service Providers
To carry out our business activities, certain service providers may access personal data when necessary to provide their services.
Depending on the transaction, these service providers may include:
- Transportation, logistics, and freight delivery companies.
- Web hosting and technical maintenance providers.
- Payment service providers and financial institutions.
- Tax, accounting, administrative, and legal consulting firms.
- Technology providers necessary for the operation of the e-commerce business.
- Professionals or partner companies involved in contracted projects, when necessary.
Access to the data will be limited to the corresponding purposes, and the necessary safeguards will be established based on each recipient’s role.
We may also disclose information to government agencies and public bodies when there is a legal obligation to do so.
6. International Data Transfers
Some technology services may involve the processing of or access to personal data from countries outside the European Economic Area.
When international transfers subject to the GDPR occur, the legally required mechanisms and safeguards must be applied, such as adequacy decisions or standard contractual clauses, as appropriate.
Specific information regarding service providers and international transfers must be kept up to date in accordance with the services actually used by DOMIS.PRO.
7. Retention Periods
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected.
- Inquiries and quotes: for as long as necessary to address the request and, subsequently, for periods justified to manage potential liabilities.
- Orders, contracts, and billing: for the duration of the contractual relationship and for the retention periods required by applicable regulations.
- Marketing communications: as long as there is a valid legal basis for sending them and until the data subject withdraws their consent or exercises their right to object, where applicable.
- Technical logs: for as long as necessary to meet operational, security, and legal compliance needs.
Once the applicable periods have expired, the data will be deleted, anonymized, or retained in a blocked format when required by law.
8. User Rights
Individuals whose data is processed may exercise the rights recognized by data protection regulations, where applicable:
- Access: to know what personal data we process.
- Rectification: to request the correction of inaccurate data.
- Deletion: to request the deletion of data when legally applicable.
- Objection: to object to certain processing activities.
- Restriction: to request that processing be restricted in cases provided for by law.
- Portability: Receive the data or request its transfer when legal requirements are met.
- Withdrawal of consent: to withdraw previously granted consent without affecting the lawfulness of processing carried out prior to withdrawal.
- Automated decision-making: exercise the rights provided for by the GDPR where applicable.
To exercise these rights, you may write to info@domis.pro, specifying the right you wish to exercise and providing the information necessary to identify your request.
We may request additional information to verify your identity if there are reasonable doubts regarding the person making the request.
You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) via www.aepd.es.
9. Security of Personal Data
Security measures are reviewed based on the systems used, the type of information processed, and the associated risks.
We recommend that users use strong passwords, avoid sharing their login credentials, and notify us of any issues related to the security of their account.
10. Cookies and Similar Technologies
DOMIS.PRO may use cookies and similar technologies to enable the website to function, maintain e-commerce features, and, where applicable, collect statistical information or enable additional features.
Technical cookies necessary to provide the requested services are distinct from those that require user consent.
When cookies requiring consent are used, the user must be provided with adequate information and options to accept, reject, or modify their preferences.
The list of cookies, providers, purposes, and durations must be detailed in an up-to-date cookie policy that is consistent with the website’s actual configuration.
11. Third-Party Links and Services
Our website may include links to third-party websites, platforms, and services. These sites may have their own privacy policies and terms of use.
We recommend reviewing their documents before providing them with personal data.
12. Minors
DOMIS.PRO’s products and services are primarily intended for adults and professionals.
When the processing of minors’ data requires authorization from their legal guardians in accordance with applicable regulations, the corresponding requirements must be met.
13. Changes to This Policy
We may update this privacy policy to reflect changes in our services, data processing procedures, or legal requirements.
Amendments will be posted on this page and, when necessary, communicated through other appropriate means.
14. Contact Regarding Data Protection
If you have questions regarding this policy or the processing of your personal data, you may contact us at:
Domis Iberica Pro S.L.
Tax ID: B16460271
Av. de la Pau 45, Door 24B
46730 Gandia, Valencia, Spain
Email: info@domis.pro